Andy Ruvalcaba

From Sr. Support to DevOps!

I joined Public Storage in 2022 as a Sr. Tech supporting over 3,300 properties nationwide.

As a Sr.Tech my day-to-day support involved onboarding employees in AD, managing PC deployments, and responding to incidents. With a strong foundation in automation, I built powershell scripts using Microsoft’s Graph API to improve our onboarding process and led the team in building and managing pc deployments with Microsoft’s Deployment toolkit and PDQ Deploy.

Earning a certification in Azure’s Administrator Associate, I began learning and investing heavily into Cloud technologies and DevOps practices. I could see my work evolving through countless hours of automating operations as much as possible and In mid-2023 my efforts led me to an internal promotion to DevOps Engineer!

I hardened my automation skills and quickly contributed to Jenkins CICD pipelines; one for Mulesoft and another for a React Native mobile app. Being a cross-functional team I helped lead and cultivate an “automation first” mindset that was formally recognized and awarded by executive leadership. I managed our IIS Servers, leveraging Datadog to scrape metrics and provide improved MTTRs and Observability. In collaboration with our Cloud Operations team, I streamlined IaC practices and optimized server configurations and documentation for Linux and Windows servers.

2019 - 2021

IT Support Specialist

Hillsides. Pasadena, CA

MDM Project

Hillsides is a residential center that provides specialized care to vulnerable youth. Their mission is both compassionate and bold. My time at Hillsides was unfortunately short due to COVID-19, but my experience there was warm and comforting.
I truly wish them the best of luck!

As an IT Support Specialist I led a project to distribute, configure and administrate 500+ iPhones to all staff. I automated procurement of our devices through Apples Business Manager.

I managed and delivered devices across several company sites around the greater Los Angeles area, providing on-site support. Further automating our processes I configured automatic patching, app deployments, and device management via our MDM.

I documented short how-to videos for staff in a centralized knowledge base and automated incidents to route to our KB based on keywords. This helped reduce support tickets for our helpdesk as well as improve adoption of our new devices.

2017 - 2019

Help Desk Tech

Midnight Oil. Burbank, CA

First Job in IT

My very first job in IT!

Being a Windows user my whole life; my greatest challenge was learning an entirely new ecosystem of tools; MacOS. The company employed graphic designers and editors who favored Mac’s lineup of technology. I spent much of my time supporting MacOS from OS releases.

Here is where my passion for automation began with my very first bash script to deploy a printer from my desk to a user upstairs. I made it my mission from that day on to automate operations always and often.

I lead the teams’ PXE server and administered Desktop deployments and upgrades for Windows PCs. I supported our Apple Business Manager portal and Apple’s built-in MDM framework to administer and deploy all MacOS devices. I built bash and powershell scripts to support day-to-day support tickets.

Experience

Over 5 years of experience automating operations. Im focused on process optimization, reliable service delivery, and continuous improvement. I look at problems from a systems mindset and integrate tools that work with the system at scale rather than against it.

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